Whitney Smith

Whitney Smith is a seasoned professional with extensive experience in customer success and project management across various sectors. Currently serving as the Director of Customer Innovation at Sony Electronics, Whitney specializes in strategy design for customer engagement, fostering collaboration between service and business units while optimizing the tech stack for enhanced ROI and reduced costs. Prior roles include Director of Customer Success Operations at Tealium, where Whitney successfully launched strategic programs that significantly improved customer retention and engagement. Whitney has also held various project management positions in organizations such as The Guru and the City of San Diego, overseeing significant projects and fostering relationships to drive long-term success. Whitney holds a Master's degree in Arts Administration from Drexel University and a Bachelor's degree in Advertising and Art from the University of Miami.