Natee Natanom

Natee Natanom has extensive work experience in various roles within the technology industry. Natee is currently working at Sony Interactive Entertainment as a lead Incident Detection and Response Analyst. In this role, they are responsible for identifying and resolving customer and revenue impacting events, ensuring optimal mean time to recovery, and reviewing and controlling IP black and white lists, systems access, and changes to the environment.

Prior to their current position, Natee worked at Intuit as an Incident Manager. Natee served as a central point for coordination of critical incidents throughout the enterprise, orchestrated bridge calls to restore service quickly, and troubleshooted with other engineers to resolve incidents.

Natee also worked at the Automobile Club of Southern California as an IT Systems Infrastructure and Network Operations Administrator. In this role, they monitored and administered the enterprise network and systems infrastructure, performed reboots for servers and network appliances, and troubleshooted network or circuit related issues to maintain high uptime for the organization.

Before that, Natee was a B2B Support Engineer at IBM Global Services, where they served as the primary contact for Gap Inc.'s Electronic Data Interchange department. Natee coordinated work efforts, addressed concerns, and maintained customer relationships.

Natee also worked as a Security Operations Center Support Analyst at Neohapsis, now part of Cisco. In this role, they managed and monitored virtual private networks, switches, routers, servers, and databases for client companies. Natee analyzed security threats and performed maintenance and troubleshooting on Windows and Unix systems.

Lastly, Natee started their career as a Data Center Technician at ix2 Wilshire. Here, they provided technical support for client servers, switches, routers, and firewalls. Natee also developed reporting applications to improve communication and tracked customer work requests.

Overall, Natee has a diverse range of experience in incident management, infrastructure administration, support engineering, and data center operations.

Natee Natanom began their education at California State Polytechnic University-Pomona from 1999 to 2003, where they studied Computer and Information Sciences and Support Services. Concurrently, they also attended DeVry University from 2000 to 2003, focusing on Computer and Information Sciences, General. In 2010, Natee obtained a Certification in ITIL v3 Foundation from Hewlett Packard Education Services and Training. Natee pursued further education in Computer Forensics at California State University, Fullerton from 2009 to 2011. Natee also received a Certificate in Troubleshooting with Wireshark from Chappell University in 2017. Currently, they are enrolled in Incident Commander Training at Blackrock 3 Partners, Inc., expected to be completed in 2022. In addition to their formal education, Natee has obtained various certifications, including Incident Commander/Key Responder Training from Blackrock 3 Partners, Inc. in August 2022, Computer Forensics from California State University, Fullerton in June 2010, and IBM Lean Six Sigma Yellow Belt from Six Sigma in April 2008. Natee also holds a certification in ITIL Foundations from ITIL Certified.