Sergio Montero

Sergio Montero has a diverse work experience that showcases their technical support skills and expertise. Sergio started their career as a Helpdesk at Daymon Interactions, where they provided customer assistance and utilized remote services to update software for clients. Sergio then worked as a Federal Work Study at ITT Technical Institute, offering technical support to students and staff and resolving hardware and software issues. As a Technical Support Analyst I at Daymon, they provided Tier 1&2 support to a large user base, including Costco Warehouses and Office Employees, and performed tasks such as setting up new-hire profiles and repairing computer systems. Most recently, Sergio joined Sony Interactive Entertainment as an IT Support Specialist, where they assist users with password resets, networking issues, and equipment verification. Sergio also tracks assets and ensures compliance with company policies. Sergio's experience demonstrates their ability to handle a wide range of technical support responsibilities.

Sergio Montero obtained an Associate's Degree in Network and System Administration/Administrator from ITT Technical Institute-San Diego, where they studied from 2014 to 2015. Sergio further pursued their education at the San Diego College of Continuing Education, specializing in Front-End Web Development and earning a Certification in this field from 2017 to 2018.