Senior Production Support Engineer

About Us Sophos is a worldwide leader and innovator of advanced cybersecurity solutions, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies that help organizations defeat cyberattacks. As one of the largest pure-play cybersecurity providers, Sophos defends more than 500,000 organizations and more than 100 million users globally from active adversaries, ransomware, phishing, malware, and more. Sophos’ services and products connect through its cloud-based Sophos Central management console and are powered by Sophos X-Ops, the company’s cross-domain threat intelligence unit. Sophos X-Ops intelligence optimizes the entire Sophos Adaptive Cybersecurity Ecosystem, which includes a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity and information technology vendors. Sophos provides cybersecurity-as-a-service to organizations needing fully managed, turnkey security solutions. Customers can also manage their cybersecurity directly with Sophos’ security operations platform or use a hybrid approach by supplementing their in-house teams with Sophos’ services, including threat hunting and remediation. Sophos sells through reseller partners and managed service providers (MSPs) worldwide. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

Role Summary

Product Support Engineers assist in the ongoing delivery of new integration features, as well as provide operational support for the existing system. This is a varied role requiring flexibility to maintain, troubleshoot, debug and document complex systems, and to work well with both internal and external customers with various levels of technical knowledge.

What You Will Do:

• Work closely with the development team to assist with the delivery of new functionality
• Document configuration processes and data interpretations for a variety of audiences
• Co-ordinate with internal and external stakeholders to investigate and understand varied security data-sources
• Analyse and transform varied security data sources for standardisation and further processing, with reference to industry standard frameworks
• Ensure the smooth running of the production environment through system monitoring
• Co-ordinate production Incident Management response working with Customer Support and Incident Management teams to investigate and respond to arising issues
• Help platform optimization ensuring cost effective provision of service

What You Will Bring:

• 2+ years Cybersecurity industry experience
• Experience in the analysis of large datasets
• Experience with Computer Networking technology
• Familiarity with JSON data structures
• Familiarity with REST APIs
• Experience of agile development methodologies preferably Scrum or Kanban
• Excellent verbal and written communication skills