Iris 'T Hoen

Iris 't Hoen is an experienced professional in customer service and communication training, currently serving as Teamleider Klantenteam at Sorgente B.V. since September 2022. Iris has a diverse background, having worked in various roles including Customer Service professional at IAM 't Hoen Interim Customer Service support, Trainer communicatieve vaardigheden KYC at Addition Knowledge House, and Trainer/coach communicatieve vaardigheden DFC/KYC at ABN AMRO Bank N.V. Previous positions include Interim Teamleider Klantenservice at Teamleiders.nu, Projectmanager Klantenservice at The Rent Company, and Projectmanager digitalisering klantcontact / Teammanager MKB at ENGIE Energie Nederland NV. Additionally, Iris has experience as a Vitaliteit & leefstijlcoach and has held roles focused on process improvement and customer communication optimization throughout the career. Educational qualifications include a degree in Facility Management from De Haagse Hogeschool and various certifications related to coaching and customer service performance.