Ana Isabel Ocón Castellanos

Ana Isabel Ocón Castellanos has a diverse work experience spanning over several roles and companies. Ana Isabel started their career as a Sales Consultant at IBERSONTEL in 2001, where they contacted potential customers and monitored post-sales activities. From 2002 to 2011, they worked as a Receptionist and Administrative Assistant at INCARO, SAL, where they greeted visitors, maintained the filing system, and answered calls.

In 2011, they joined Apollo Hotel as a Food and Beverage Attendant in the Bar, ensuring excellent customer service and satisfaction. Ana Isabel then moved on to work at Eastway Restaurant at Andaz London Liverpool Street in 2012, where they served as a Barmaid, providing 5-star service, making recommendations, and presenting drinks and dishes.

Ana Isabel'scareer in the hospitality industry continued at Andaz London Liverpool Street, where they worked as an Andaz Host from 2013 to 2014, welcoming guests and providing assistance. Following this, they joined ANdAZ as a Guest Services Team Leader from 2014 to 2015, creating a healthy work environment and training the team.

In 2016, they worked as a Front Office Supervisor at Jumeirah Group / Jumeirah Hotels & Resorts before moving on to URSO Hotel & Spa. At URSO Hotel & Spa, they initially served as an Assistant Front Office Manager in 2017 before being promoted to the role of Front Office Manager, a position they held until 2019.

From 2019 to 2020, they worked as a Front Office Manager at ILUNION Hotels, where they managed day-to-day operations, developed goals and plans, and handled complaints and disputes.

Currently, Ana Isabel Ocón Castellanos is working at Soto Solar as an Office Manager & HR since 2023 and as a Team Manager from 2020 to 2022.

Ana Isabel Ocón Castellanos completed a Master's degree in Business Management at EFEM Escuela de Formacion Empresarial from 2016 to 2017. Ana Isabel also obtained a Master's degree in Sales & Marketing from the same institution in 2005-2006. Prior to that, they earned a Degree in Tourism and Hotel Management from Universidad Nacional de Educación a Distancia - U.N.E.D. from 2002 to 2010. In terms of additional certifications, Ana obtained various certifications in areas such as Human Experience Management, job interviewing, body language for leaders, creativity, coaching, stress management, employee integration, effective leadership, assertiveness, employee termination, negotiation fundamentals, digital marketing fundamentals, stepping out of one's comfort zone, emotional intelligence leadership, conflict competence improvement, personal productivity, and transitioning from a boss to a leader. These certifications were obtained from institutions such as SAP Customer Experience, LinkedIn, and Google Activate between the years 2015 and 2020.