Account Manager

ACCOUNT MANAGER 

Soulsight, a highly strategic and creative iconic brand design agency, is looking for experienced Account Managers to join our Account Team. 

We are looking for positive and collaborative team members that are self-motivated. eager to learn, and demonstrate advanced problem resolution and communication skills. We are an agency that values a culture where you must check your ego and roll up your sleeves to work with a highly creative team. 

JOB SUMMARY 

The Account Manager partners closely with the Account Director and broader Account Team working across a variety of branding and design projects. The Account Manager has proven expertise in project management responsibilities and is focused on building trusting relationships across assigned clients, ensuring all internal and external needs are being met.   

QUALIFICATIONS AND SKILLS 

• 3+ years of experience in Account Management or Client Services, history working in branding and design

• Self-motivated and eager to learn

• Strong written and verbal communication skills

• Strong attention to detail

• Strong presentation development skillset for PowerPoint and/or Keynote

• Highly organized and able to juggle multiple assignments/projects at one time

• Ability to develop scopes of work and manage project timelines

• Ability to build trusting relationships both internally and externally

• Proactive approach with ability to anticipate internal and external needs

• Comfort with working in a fast-paced environment

• Works with an optimistic attitude and operates with a team mentality

• Works collaboratively with Design, Strategy, Production, Operations and New Business

• Adds value throughout the creative process, contributing and providing feedback in an objective manner

The Account Manager has responsibilities across Project Management, Client Management and Business Growth.  

PROJECT MANAGEMENT 

• Leads multiple projects or accounts under assigned client(s)
• Develops creative briefs and project write ups for internal, cross-functional teams
• Manages client and agency requests in a timely and organized manner
• Develops work plan proposals with costs, deliverables, timelines and client milestones
• Effectively manages project schedules with appropriate assigned resources
• Manages revenue forecasting, budgeting and billing schedule for assigned projects

CLIENT MANAGEMENT 

• Builds Strong and Trustworthy Client Relationships across assigned accounts

• Ensures overarching client expectations are being met for assigned projects

• Prioritizes client needs appropriately and understands when priorities need to flex

• Updates project timelines and scopes of work promptly and communicates and shifts to clients

• Keeps Account Leadership team informed of any client challenges, successes, and opportunities.

• Synthesizes and shares out information in a timely manner to keep the process moving both internally and externally.

• Delivers timely and accurate meeting reports

• Displays confidence while maintaining a positive and approachable demeanor in client presentations

• Clear competency in understanding client team dynamics

• Delivers feedback in an objective and strategic manner, that is rooted in the client brief and expectations

• Keeps a strong pulse on industry trends for assigned clients and relevant category / competitive insights.

 BUSINESS GROWTH 

• Displays the foundation for a business growth mindset by asking questions to understand where there might be organic growth opportunities

• Contributes to identifying key opportunities for client growth across assigned accounts

• Contributes to the revenue goals for assigned clients

• Displays a willingness to work on opportunities with new clients

• Looks for opportunities to add value to the agency beyond his/her assigned project work

Soulsight is an Equal Opportunity Employer. Soulsight does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

This organization participates in E-Verify. For more information on E-Verify, please visit E-Verfiy.gov or call 888-897-7781