Michael Kome

Michael Kome serves as the Director of Engineering and Support at Sound Communications since November 2017. Previously, Kome held multiple roles at inContact and NICE Uptivity, including Technical Support Manager and Technical Trainer. Responsibilities encompassed supervising teams, coaching engineers, developing training programs, and resolving escalated technical issues. Kome's career began at Verizon Wireless, where roles included supervisory positions and technical support. With extensive experience in technical support, team management, and training development, Kome has consistently contributed to enhancing customer service standards and operational efficiency across various organizations.