Katie K.

Katie K. has a diverse work experience, having held positions at SourceDay, Freelance Web Development, Meta, Modern Brokers of America, Blizzard Entertainment, and Randstad. In 2022, they began working as a Technical Product Support Specialist at SourceDay and a Full Stack Software Engineer at Freelance Web Development. At Meta, they were a Project Engineer @ Wipro, where they created documentation on new product hardware and testing boards, assisted teammates to troubleshoot devices with Android debugger tools and terminals, and created automation systems with internal tools provided to help ease and quicken workflow. In 2021, they were a Solar Broker at Modern Brokers of America, where they created documentation for new hires, designed an advanced excel sheet that would automatically transfer data and calculate monthly and annual data for quotas, and created, designed, and helped locate or obtain merchandise based on customer needs and desires. From 2015 to 2021, they worked at Blizzard Entertainment, starting as a Customer Service Representative and then becoming an Internal Technical Consultant, a Specialist Game Master, and a Game Master. At Blizzard, they created resources internally and externally utilizing HTML, CSS, and jQuery on Salesforce and Confluence, managed and maintained accounts by recording account information, and resolved product and service problems by clarifying complaints and determining the cause of the problem. In 2014, they worked as a Customer Service Representative at Randstad.

Katie K. has a diverse educational background. In 2021, they began studying Information Technology & Security at the University of Phoenix and obtained certifications in Responsive Web Design, JavaScript Algorithms and Data Structures from freeCodeCamp. In 2022, they earned a Software Engineer Certificate from Hack Reactor and a Front End Development Libraries certification from freeCodeCamp. Katie is currently enrolled in a Master of Business Administration - MBA program at Western Governors University, which they are expected to complete in 2025.