Matthew McPartlan

Matthew McPartlan is an accomplished professional with extensive experience in customer service, digital transformation, and operational leadership. Currently serving as Innovation Manager at SLH Group since May 2017, Matthew focuses on enhancing customer experiences and overseeing successful digital transformation initiatives. Prior roles include Digital Lead, where Matthew led significant improvements in customer service channels, and Service Delivery Manager at MyCSP Ltd, achieving a 100% success rate in Service Level Agreements. With a strong foundation in team management, quality assurance, and project leadership, Matthew has worked with various organizations, including Capita Remediation Services and local councils, demonstrating a consistent ability to drive performance enhancements and foster a customer-centric approach. Matthew holds a Bachelor’s Degree in Graphic Arts from Liverpool John Moores University.