Anna-Lena Dubé Fuller

Customer Relations at Southbank Centre

Anna-Lena Dubé Fuller has a diverse work experience spanning various industries and roles. Their most recent position was at Southbank Centre, where they worked in Customer Relations. In this role, they were responsible for resolving complaints and ensuring visitors were treated respectfully and promptly. Anna-Lena also investigated cases, tracked complaints, and suggested improvements to prevent issues. Anna-Lena also handled complicated refund and payment issues, working closely with the Finance Department. Prior to this, they held roles as a Ticketing and Membership Assistant and a Membership Host at Southbank Centre.

In addition to their work at Southbank Centre, Anna-Lena worked as a self-employed artist, specializing in fine art with a studio in Peckham. Anna-Lena also gained customer service experience at Tesco Ireland in the Bakery Department, where they demonstrated strong time management, organization, and forward planning skills.

Anna-Lena also worked as a Special Needs Assistant at Loreto Secondary School, where they supported a specific student's learning and school experience. This role required balancing emotional disturbances, managing challenging situations with patience and discretion, and liaising with parents, teachers, and classmates. Anna-Lena also gained experience as a Sales Assistant at Chapters Bookstore, where they assisted with the shop's relocation, organized displays and stock, and provided customer service.

Furthermore, Anna-Lena served as the Manager of Wise Owl Bookstore, overseeing a team of staff, managing daily operations, handling financial matters, and ensuring high standards of customer service. Overall, Anna-Lena has a varied professional background and has developed skills in customer service, complaint resolution, organization, and leadership.

Anna-Lena Dubé Fuller completed their Bachelor of Arts (B.A.) in Fine Art from Technological University Dublin, where they studied from 1999 to 2004. Anna-Lena later pursued a Master's degree in Philosophy, Gender and Women's Studies from Trinity College Dublin, completing their studies from 2010 to 2011.

Links

Timeline

  • Customer Relations

    March, 2018 - present

  • Membership Host

    July, 2016

  • Sales Assistant

    May, 2014