Southern Cross Travel Insurance
Luke McKeown currently serves as the Head of Customer Experience at Southern Cross Travel Insurance, a position held since May 2025. Prior to this role, Luke worked at Heartland Bank LTD as Senior Manager Customer Experience from May 2022 to March 2025, and as Customer Experience Manager at FleetPartners NZ from December 2020 to April 2022, contributing to New Zealand's vehicle leasing and mobility solutions. Additional experience includes senior customer experience roles at Air New Zealand and IAG, along with analytical positions at The Royal Marsden NHS Foundation Trust and NHS North West London. Luke began a career in statistics and project management at Statistics New Zealand and the University of Queensland, respectively. Luke holds a Master of Arts in History from The University of Waikato, which was completed in 2008.
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Southern Cross Travel Insurance
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Welcome to the official LinkedIn Page of Southern Cross Travel Insurance. Southern Cross Travel Insurance (SCTI) is one of NZ’s leading travel insurer with 40 years’ of expertise making us the most established and award-winning travel insurer in New Zealand. We are proud to have won some exciting industry awards throughout this time, including the Canstar Outstanding Value Travel Insurance Award and the Reader’s Digest Quality Service Award in New Zealand and the ProductReview Travel Insurance Award in Australia. Our people are at the very heart of our success. We’re on a continued journey to provide a positive and welcoming environment where everyone feels like they belong. It is within these values that we build a culture of equality, regardless of gender, age, ethnicity, sexual orientation or ability. It forms the basis of our policies and procedures and in how we work together as a team. We pride ourselves on fostering an inclusive culture where our team members are empowered to make decisions and succeed. Want to grow your career with a market leader in travel insurance? Browse our current job vacancies, subscribe to job alerts and follow our page for latest updates.