Justin Smatt

Justin Smatt serves as the Complaints Program Manager at SouthState Bank, responsible for leading strategy in complaint management and analysis. Prior roles include Service Risk and Complaints Manager at Truist, where Justin managed a team to resolve client complaints, and Senior Complaints Resolution Manager at Wells Fargo, overseeing a team focused on rebuilding customer trust and ensuring regulatory compliance. Justin's extensive experience in managing complaint resolution teams, implementing strategic processes, and enhancing operational efficiency spans over 15 years across multiple financial institutions. Justin holds a Bachelor of Business Administration from Valdosta State University.