Mohammad Quiyum

Mohammad Quiyum is an experienced quality assurance professional with a strong background in IVR and contact center applications. Currently serving as an IVR QA Test Analyst at Southwest Airlines since July 2021, Mohammad previously held roles as a Quality Assurance Analyst at Genesys and Quality Assurance Engineer at Priceline, where responsibilities included creating and executing test cases, performing regression testing, and conducting root cause analyses. Earlier experience includes working as a Test Engineer at Horizon Health Corporation, where contributions involved validating APIs and collaborating with business stakeholders, and as a Software Test Engineer at Capital One, focusing on business process understanding and user acceptance testing. Mohammad holds a degree in Information Systems from Shahjalal University of Science and Technology.