Simon Emm

Simon Emm is an experienced IT professional with a strong background in desktop support and service management. Currently serving as the Lead Desktop Support Analyst at Sovereign Housing Association since November 2013, Simon has previously held roles including Senior Service Desk Analyst at Oxford University Press and Service Desk Manager at Bucks New University, where responsibilities included team management, service improvement, and customer support. Simon's technical expertise spans across various levels of support, including roles as a support engineer at CT-UK and Hampden Solutions Ltd, with a focus on server administration and customer service. Early career experience includes leadership as a Systems Administration Shift Leader at Elsevier Ltd, emphasizing team development and incident management.