Jose A Ortiz

Jose A Ortiz has over a decade of experience in customer service operations, currently serving as the Vice President of Customer Service Operations at Charter Communications since March 2017. In this role, Jose oversees Regional Support Center activities while ensuring adherence to departmental processes and maintaining effective communication with cross-functional teams and customers. Previous positions include Director of Operations, where focus was on process effectiveness and enhancing customer experiences, and Customer Service Manager, responsible for strategic planning and daily operations. Prior to Charter Communications, Jose held managerial roles at MAXIMUS and Convergys, where responsibilities included overseeing call center operations and compliance audits. Jose holds a Bachelor of Business Administration in Management and Operations from IIES.