Carl Knerr

Carl Knerr serves as the Vice President of Go to Market Optimization at Waterfield Tech, beginning in November 2024, where responsibilities include enhancing the sales organization's effectiveness and efficiency through service offerings transformation and renewal program optimization. Prior to this, Carl held various leadership roles at Avaya from May 2001 to November 2024, including Vice President of Renewals & Customer Success, where strategies were developed to increase revenue retention by 10% annually, and North American Sales Leader, focusing on successful SaaS migrations. Additional experiences include senior roles in Global Channel Operations and Global Services Adoption, alongside earlier positions such as Communications Analyst at Duke University Health System. Carl holds a BA in Computer Science from Duke University and an MBA in Business and Information Technology from Worcester Polytechnic Institute.