Neil Hammick

Neil Hammick has a diverse work history spanning multiple industries and roles. Neil began their career in 1984 in the United States Navy Reserve as an Anti-Submarine Warfare Operator. After leaving the Navy, they worked as a Customer Service Representative at Bloomingdales by Mail and then as a Loss Recovery Associate at Society for Savings Bank. In 1990, they joined The May Corporation as a Lead Pre-Legal Associate and then moved to Central Connecticut's Teachers Federal C.U. as a Collection and Recovery Manager / Visa Coordinator. Neil then worked at Bank America Housing Services as a Collection Supervisor before joining HomeSide Lending as a Dialer Operations Manager in 1997. In 2004, they joined WaMu as a System Administrator, Default, and later became a System Analyst II Technology and VP Operations Manager (Project Support) -Chase. In 2011, they joined Aspect Software as a Principal Business Application Consultant, where they gained extensive travel experience and expertise in contact center solutions. In 2015, they joined Waterfield Technologies as an AVP Solutions Consultant / Project Manager and later became the VP Director Aspect Premise Solutions, where they played a multifaceted role and led a high-caliber team specializing in professional services and advanced support within the contact center domain.

Neil Hammick has a diverse education history. In 1986-1987, they attended Devry Institute of Technology, studying Computer Science. In 1997-2004, they pursued an Advanced Dialer System Administrator degree at Concerto-Aspect University, focusing on Dialer Administration. In 2000, they gained Management Development & Organizational Quality knowledge from the University of North Florida. Neil also participated in a Microsoft Technical program, specializing in Windows OS deployment. Further, they attended AT&T University in 1999 to study LEC Telephony Routing, Logic, and Reporting. In 2004, Neil obtained the Freddie Mac Servicer Certification, which covered Managing Loss Mitigation, Foreclosures, and Adverse Matters. Additionally, they acquired expertise in Collections, Loss Mitigation, and Foreclosure from Fidelity in 2005. Lastly, in 2007, Neil completed the Advanced Systems Supervisor program at Avaya University, with a focus on Dialer Administration.