Team Lead Strategic Partnership Manager

As Strategic Partnership Managers act as client advocates and work with internal departments to ensure that client needs are understood and satified by leveraging the added value of a set of partners with us for our customers, as a Team Leader Strategic Partnership Manager (TL Strategic Partnership Manager), you will be responsible of defining the Business Partnership strategy for France and ensuring that we brilliantly execute it. 

Scopes and ownerships

Strategic Business Partnership vision and strategy

• Define the Strategic Partnership long-term strategy in collaboration with the VP EMEA Commercial and the key stakeholders.
• Define high-level Strategic Partnership initiatives, quarterly objectives and key results and align the different New business and Existing Business Squads.
• Align all stakeholders (customers, team members, company), on the Strategic Partnership vision and roadmap.

Grow the team

• You will redesign the career path and the targets' structure to ensure every team member is performing well, growing within the company and individually. You should focus on process, team organization, and management of the talents in the team.

Execution

• Make sure that the team is going in the right way.
• Work closely with your peers of the teams revenue (Marketing and Sales) and the Operations team to get the best customer journey.
• Own the communication of the Strategic Partnership team and provide the company with the team's results & performance.
• Manage stakeholders expectations.
• Own the Strategic Partners satisfaction, retention and growth.

Outcomes within the first 3 months

• Discovery note and roadmap on the Strategic Partnership segmentation
• Revamp of our hiring plan, performance review process and team structure
• Set up the individuals and the team’s objectives
• Review the career path & develop future leaders
• Company-wide presentation of the Strategic Partnership activity and results

Who we are looking for:

• 3 to 5 years of professional experience in Business Partners or Value Added Ressellers (VAR) management experience related fields
• 112 to 18 months managerial experience is a must
• Previous experience in SaaS B2B is a must Outstanding leadership- Demonstrates abilities to align and motivates stakeholders
• Defines precisely and visually where he/she wants the Strategic Partnership to be in several years
• Tirelessly and continuously repeats key messages Management and team organization skills- Has constituted teams organizations involving up to 2 to 4 people and know how to drive performance Management
• Is able to coach a team, transfer knowledge and make people grow in their career
• Has built Strategic Partnership playbooks, principles and defined teams' objectives/targets Strategic Partnership centricity- naturally spends time with Strategic Partnership and have customer usage data in mind
• knows how to perform segmentation work and include segments into problem definitions
• has willingness to pay conversations early in the discovery process Results oriented- Ensures that objectives are well defined and met
• Get his/her hands dirty when a rush is needed (deal with customers and Strategic Partnership, take calls with Strategic Partnership, do Strategic Partnership support)
• Runs data analysis on customer usage to identify trends and make informed decisions

Nice to have

• Strategic Partnership knowledge
• understands the overall scope of actions of a Strategic Partnership team
• has a deep understanding of a typical customer journey (implementation, onboarding, expansion, advocacy)
• is familiar with the goals of a typical Strategic Partnership success team (success metrics, adoption, retention, loyalty, expansion, upsell, cross-sell, churn...)
• is familiar with the SaaS business model
• understands the stakes of a SaaS company (retention, expansion...)
• knows what MRR, ARPA, CAC... mean