Victoria O.

Victoria O. has extensive work experience in various leadership roles in customer service and operations. Victoria currently works at Antylia Scientific as the Business, Service & Customer Operations Director, where they are responsible for transforming customer operations and service for the EMEA region. Prior to this, Victoria was the Business & Customer Operations Director EMEA at the same company. Victoria also worked as the EMEA Customer Operations Director at Antylia Scientific from 2021 to 2023.

Before joining Antylia Scientific, Victoria worked at Smith & Nephew as the Cluster Leader Customer Service from 2019 to 2021. Victoria also had a career break and personal development period during this time.

Prior to Smith & Nephew, Victoria held several positions at Bio-Rad Laboratories, including EMEA Customer Service Manager and Customer Advocate Manager EMEA. In these roles, they drove reorganization efforts, established enhanced goals, and worked closely with the sales team to improve customer interactions.

Earlier in their career, Victoria worked at GE Healthcare as the Global Distribution Planning Manager, Global Customer Service Simplification Leader, Simplification Leader USCAN & EMEA, Simplification Leader, OTR Manager EMEA, OTR Leader, and Service Delivery Leader. In these roles, they managed teams, led simplification projects, and successfully achieved quarterly goals.

Victoria began their career at T-Mobile as a Senior Business Analyst, where they ran the change office, implemented project changes, and managed a team supporting customer service. Victoria also worked at EDF Energy as a Change Manager for London Electricity.

Overall, Victoria O. has a strong background in customer service, operations management, and leadership, with a focus on driving process improvements and delivering excellent results.

Victoria O. completed their education at The Open University, where they obtained a Master of Business Administration (M.B.A.) degree in Operations Management, Creative Thinking, and Strategy from 2008 to 2011. Prior to that, they attended De Montfort University and earned a Bachelor of Arts (B.A.) degree in Business Studies from 1994 to 1998. In addition to their degrees, Victoria O. has also obtained certifications in Change Management Foundation and Practitioner from APMG International in June 2019, and PRINCE2® Foundation and Practitioner Certification Training from AXELOS Global Best Practice in May 2019.