Neal Muthreja

Senior Manager, Product Operations at Spiffy

Neal Muthreja has a diverse work experience spanning different industries and roles. Neal currently works at Spiffy as a Senior Manager of Product Operations, a position they have held since December 2021. Prior to this role, Neal was a Product and Customer Experience Manager at Spiffy from November 2020 to December 2021. Neal also served as a Customer Success & Content Manager at Spiffy from June 2019 to November 2020, where they were responsible for ensuring customer success and managing content. Before that, Neal worked as a Sales and Marketing Coordinator at Spiffy from September 2018 to June 2019, where they played a key role in maintaining brand standards and improving server training through bite-sized content and quizzes. Neal's earlier experience includes working as a Restaurant Training Advisor at Spiffy from January 2018 to September 2018.

In addition to their roles at Spiffy, Neal has worked at Ryerson University as a Guest Experience Lead from May 2017 to August 2017. Neal also served as the Vice President of Operations at Ryerson Students' Union from May 2016 to April 2017. Prior to that, Neal had two roles at Ryerson University. Neal worked as an Academic Link from February 2015 to April 2016, where they provided academic support, and as a Guest Service Agent from April 2015 to August 2015, where they offered information and assistance to visitors and guests.

Before their time at Ryerson, Neal worked at Zygon Industries Pvt. Ltd. as a Special Project Coordinator from April 2012 to December 2015. In this role, they managed the company's accountancy data, enabled the business model into e-commerce, conducted deals with various e-stores, and took part in exhibitions. Prior to that, they worked as an intern at Iris Computers Limited for a brief period in May 2014.

Overall, Neal Muthreja has gained significant experience in various roles, ranging from project coordination to customer success management, across different organizations.

Neal Muthreja completed their Bachelor of Commerce (BCom) in Business Technology Management at Ryerson University from 2014 to 2019. Prior to that, they pursued a Bachelor of Arts (B.A.) in Economics at the University of Manitoba from 2013 to 2014. In 2021, Neal attended BrainStation for a short-term course in Product Management. In 2022, they further expanded their education by enrolling in the University of Toronto School of Continuing Studies for a course in Project Management.

In addition to their formal education, Neal obtained various certifications. In April 2021, they completed the CannSell Standard certification from CannSell and became Pax Certified by PAX Labs, Inc. Neal also obtained the Smart Serve certification from Smart Serve Ontario in May 2020.

Furthermore, Neal acquired certifications related to workplace skills and legislation. Neal completed the Accessibility for Ontarians with Disabilities Act certification and the Violence and Harassment Prevention in the Workplace certification, both from Ryerson University, in March 2018.

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Timeline

  • Senior Manager, Product Operations

    December, 2021 - present

  • Product and Customer Experience Manager

    November, 2020

  • Customer Success & Content Manager

    June, 2019

  • Sales And Marketing Coordinator

    September, 2018

  • Restaurant Training Advisor

    January, 2018

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