Tom Pemberton

Tom Pemberton is an experienced customer experience professional currently serving as a Customer Experience Manager and Customer Support Learning Specialist at Linktree since March 2022. Prior to this role, Tom held several positions, including Customer Manager at ECH Inc. where responsibilities included managing the customer support team and conducting training on the Billy product. Tom also worked at Billy, influencing product direction through customer insights. Earlier career experiences include roles at VCAT, where process improvements significantly reduced delivery times, Uber as a Driver, and Telstra in various positions, including Deployment Specialist and Call Center Team Leader. Educational background includes a high school diploma from Glen Eira College.