Mohamed Twaha

Mohamed Twaha is an experienced professional in social media management and customer service. Currently serving as the Social Media Team Leader at Sportpesa since April 2017, Mohamed oversees all escalated issues, implements continuous improvement processes, and prepares comprehensive performance reports for management. Additionally, responsibilities include coaching staff, managing social media operations, and ensuring effective communication. Prior roles include Workforce Analyst at Sportpesa, where data analysis and shift scheduling were key duties, and Customer Service Representative, providing customer education and support. Previously, Mohamed worked as Operations Supervisor at Nkamia Building Construction. Educational qualifications include a Bachelor's degree in Custom and Tax Management from the Institute of Tax Administration and an Advance Certificate in History, Geography, and Language from Sangu Secondary School.