Patrick Ryan

Patrick Ryan currently serves as the Head of Customer Experience & Insights at Sportsbet, where responsibilities include leading a comprehensive customer experience strategy and managing a high-performing team focused on customer outcomes. Prior to this role, Patrick held various positions at Bupa, including Head of Customer Experience and Senior Manager Provider Network Optimisation, where achievements centered around uplifting performance and enhancing customer journeys. Patrick's extensive background includes roles in transformation strategy, business integration, and digital service analysis at Bupa Australia & New Zealand, along with experience in digital marketing and content management at SponsoredLinX and The Sound Alliance. Patrick holds a Bachelor of Business (Marketing) and a Bachelor of Creative Industries (Media & Communications) from Queensland University of Technology.