Chris Hand

Chris Hand has extensive work experience in the customer service industry. From 2014 to present, they worked at AsianLogic as the Head of Quality and Staff Development, leading a multicultural team of 50+ quality analysts and development coaches. Chris was responsible for maintaining high-quality standards and overseeing quality operations in Manila and Kuala Lumpur. Prior to this, they worked as a Quality Improvement Manager at AsianLogic from 2014 to 2015, where they led a team of 40+ quality analysts and ensured high-quality standards across the organization. Before joining AsianLogic, Chris worked at Teleperformance as a Call Center Manager from 2013 to 2014, where they led a team of 200-250 employees and managed call center operations for a leading financial organization. Chris also gained extensive experience at Bank of America from 2003 to 2012, where they held various managerial roles. Chris managed the Best Customer Unit, implementing customer service methodology and managing a team of 35 associates. Chris also served as a Sales and Service Team Manager, leading teams to achieve sales targets and manage customer satisfaction. Chris started their career at Bank of America as a Customer Relationship Manager, gaining diverse management experience across various departments. Overall, Chris has a strong background in managing teams, ensuring high-quality standards, and achieving sales and service targets.

Chris Hand attended Lancaster University from 1999 to 2002, where they earned a Bachelor of Arts (B.A.) degree in History and Behaviour in Organisations. Prior to that, they attended Calday Grammar School, but specific information about the duration or degrees obtained during this period is not available.