Yamin Merari C.

Yamin Merari C. is a highly experienced professional in customer service and user experience management, currently serving as Gerente de Experiencia de Clientes at GRUPO SPORTS WORLD since September 2024. Prior to this role, Yamin co-founded Viatgets, contributing from November 2021 to October 2024, and held the position of Gerente Corporativo de Atención a Usuarios at Sportium from September 2018 to February 2023, where project management and user satisfaction initiatives were implemented. Other key positions include Gerente de servicio al cliente at Corporativo Fraiche and Customer Service Manager at Telmex, with extensive responsibilities in policy development, performance metrics, and team leadership. Educational qualifications include a Bachelor's degree in Communication and a diploma in Organizational Communication from Universidad Nacional Autónoma de México.