Andy Scholebo

Andy Scholebo has a solid background in technical support, with experience spanning over 20 years. Andy is currently working as a Technical Support Manager at Spot AI since March 2022. Prior to that, they held the same role at 5th Kind - Collaborative Media Solutions from June 2021 to March 2022.

From October 2020 to June 2021, Andy worked as a Senior Technical Support Engineer at Interactions LLC.

One of Andy's longest tenures was at BMC Software, where they held various roles from 2000 to 2020. Andy was a Team Leader of Customer Support from June 2008 to June 2020, where they owned the delivery of excellent support experience. As a Senior Technical Support Analyst from April 2004 to June 2008, Andy led problem management efforts and developed an application for log scanning. Andy also served as a Staff Technical Support Analyst from September 2000 to April 2004, acting as a trusted advisor for customers and contributing to knowledge base improvements.

Andy Scholebo holds a Bachelor's degree in Biology from Purdue University. Additionally, Andy has obtained several certifications, including "AWS Cloud Practitioner 2019: Core AWS Services," "Getting Started with Python: Introduction," "Inserting PivotTables," "Kubernetes Administrator: Kubernetes Fundamentals for Administrators," "Oracle Database 12c R2 SQL: Using Structured Query Language (SQL)," "Querying with Joins," "REST API with Java: REST APIs with POSTMAN & CRUD," "Reporting in Jira Software," "Using Docker for DevOps: Introduction to Docker," "Agile Principles and Methodologies," "Aligning Unit Goals and Imperatives," "Creating a Plan for Performance Management," "Expert Insights on Driving Performance," "Expert Insights on Managing Virtual Teams," "Gauging Your Organization's High-performing Potential," "Keeping Top Performers Challenged," "Key Elements of Business Execution," and "Six Sigma and Lean: Foundations and Principles." Andy also holds certifications as a "BMC Certified Engineer" and "BMC Certified Professional." The specific months and years of obtaining the certifications were not provided.