Austin Petersen

Austin Petersen has a diverse background in IT, with experience spanning from 2006 to the present. Austin currently works as a Sales Engineer at Spot AI, a position they have held since August 2022. Prior to this, they worked at Solzorro as a Senior Engineer from February 2019 to August 2022. Austin'sresponsibilities included system and network engineering, new sales, and customer support.

Before Solzorro, Petersen worked as a Senior Systems Engineer at Cafe Zupas from May 2017 to February 2019. In this role, they managed multiple projects, created training gamification tools, developed custom labor scheduling systems, and implemented Salesforce CRM and Marketing Cloud workflows.

From August 2016 to May 2017, Petersen served as a Senior System Administrator at Check City, where they were responsible for all aspects of IT infrastructure support for 500 users across multiple locations. Austin also implemented Solarwinds for monitoring and mentored junior IT staff.

Prior to Check City, Petersen worked at Conexus, Inc as a System Administrator, focusing on designing asset tracking systems for military hospitals. Austin managed the customer experience, created training curriculum, and maintained in-house network and server systems.

Petersen also has experience at GoEngineer as a Network and System Administrator and Senior IT Specialist, at LDS Church as a Network Operations Center Engineer, and at Mozy (Division of EMC) as an Inside Sales Account Executive and Escalation Agent for Tier 3 support.

Austin'searly career includes roles as an IT Director/Tech Support Manager at Infobase Media, a Computer Technician at Totally Awesome Computers, and a brief stint at Mozy as an Escalation Agent for Tier 3 support.

Overall, Petersen has gained significant experience in system and network engineering, customer support, project management, and IT infrastructure support throughout their career.

Austin Petersen earned a Bachelor of Science (B.S.) degree in Technology & Engineering Education from Brigham Young University, where they studied from 2002 to 2010. In addition, they obtained several certifications, including CCNSE (Cyberoam Certified Network & Security Expert) and CCNSP (Cyberoam Certified Network & Security Professional) from Cyberoam in March 2014. Austin also became a Microsoft Certified Professional (MCP) in December 2007, and obtained an A+ certification from CompTIA in November 2007.