Gilbert Harrison II

Gilbert Harrison II has a diverse range of work experience. Gilbert is currently the Director of Customer Success at SP+ (SP Plus), where they are responsible for building, managing, and leading a national Customer Success team. Gilbert also focuses on defining customer outcomes, journeys, and moments of truth, as well as maintaining technical product knowledge.

Prior to this role, Gilbert worked at Swiss Post Solutions as a Regional Client Manager for Amazon. In this role, they managed regional operations, staffing, and client communications for business service centers and receptions at multiple Amazon facilities. Gilbert led national teams, oversaw strategic growth programs, and managed budgets to meet client KPIs.

Before their time at Swiss Post Solutions, Gilbert held various positions at Premier Parking, including Project Manager, Area Director, and Account Manager. Gilbert also worked as a Client Manager at Nashville CARES and as a Client Associate at Interstate Hotels & Resorts.

Overall, Gilbert has demonstrated expertise in managing teams, driving operational efficiency, and ensuring client satisfaction across a variety of industries.

Gilbert Harrison II has a strong educational background. Gilbert earned a Master of Science (MS) degree in Business Administration and Management from Austin Peay State University between 2018 and 2021. Prior to that, they obtained a Bachelor's degree in Business Administration and Management from the same university from 2016 to 2018. Additionally, Gilbert also has an Associate's degree in Liberal Arts and Sciences, which they completed at Austin Peay State University from 2014 to 2016. In addition to their degrees, Gilbert also holds a certification as a Certified Parking Professional (CPP) from the National Parking Association, which they obtained in July 2019.