Jim Ray Gacita currently serves as an Operations Assistant at Springboard, a role held since March 2024. Previously, Gacita held various positions at Peak Support from October 2016 to March 2024, including Director and Senior Manager of Service Delivery for the Philippines, as well as Senior Team Lead and Team Lead. Early in 2016, Gacita worked briefly as a Virtual Assistant at VAssist Virtual Staffing, LLC, where administrative tasks were performed. Additionally, from December 2013 to May 2015, Gacita served as an Operational Risk Analyst at JPMorgan Chase & Co., with responsibilities focused on customer account protection against fraudulent activities. Gacita earned a Bachelor of Science in Applied Physical Sciences from Mindanao University of Science and Technology in 2009.