Dianne Thomas

Dianne Thomas began working for Springhouse Education and Consulting Services in 2019 as a Student - Project Management Professional. From 2011 to 2019, they worked for Health Partners Plans in two roles. Firstly, they were the Manager, Operational Compliance/Medicare Contact Center/Telecommuting staff, where they were responsible for overseeing regulatory affairs and operations of the Member Relations Operational Compliance team for Medicaid, Medicare and CHIP line of businesses. Dianne also developed and maintained formal departmental policies/procedures, standard operating procedures, operational guidelines and best practices, and served as the point of contact for interdepartmental and state audits, and corporate compliance requests. Secondly, they were the Manager, Member Relations, where they managed 50+ cross-functional employees to meet and exceed regulatory requirements and corporate objectives and service to members/providers. Dianne also recruited, developed, motivated and retained a high caliber of team members, and managed the daily functions of the Call Center including Average Speed of Answer, Abandonment Rate, Call Quality and accuracy in benefit quotes.

Dianne Thomas has a diverse educational background. Dianne obtained a Bachelor of Science in Health Law from Widener University School of Law - Legal Education Institute DE in 2008-2011. In 2012, they earned a Six Sigma Green Belt Certification SSGB from Villanova University. Dianne then earned a Master of Jurisprudence in Regulatory Analysis & Compliance from Widener University School of Law in 2015-2017. In 2019, they completed a Project Management Professional (PMP) Certification Prep course from Springhouse Education & Consulting Services.