Kristen Extrom

Kristen Extrom has a diverse work experience spanning multiple industries. Kristen is currently working at Sprinklr as a Senior Enterprise Customer Success Manager since April 2023. Prior to that, they worked as an Enterprise Customer Success Manager at the same company from March 2021 to April 2023.

Before joining Sprinklr, Kristen worked at XANT.ai as a Senior Enterprise Customer Success Manager from May 2019 to March 2021. In that role, they managed a portfolio of 8 strategic global customers worth over 3.3 million dollars in Annual Recurring Revenue. Kristen was responsible for all strategic post-sales activities and utilized strong relationship-building skills, product knowledge, planning, and execution.

Additionally, Kristen has experience working at Zuora as a New Business Sales Executive from July 2015 to October 2016. Kristen assisted strategic account executives in qualifying new contacts within strategic accounts, led discovery calls, drove attendance to events, and executed email and LinkedIn campaigns to uncover new business opportunities.

Prior to that, Kristen worked at Oracle as an Enterprise Resource Planning Cloud Sales Representative from June 2014 to July 2015. Kristen was a member of the top performing Oracle SWAT team in North America, prospecting into and uncovering business in accounts that were running competitive ERP Cloud solutions. Kristen also conducted market research and collaborated with the Inside and Field Sales teams to drive revenue.

Kristen's earlier work experience includes positions at Georgetown Cupcake as a front-counter Sales Associate from September 2011 to May 2014, Vinson and Elkins as a Recruiting Intern from May 2013 to December 2013, Clyde's Restaurant Group as a Hostess from June 2013 to August 2013, United States Senate as a Congressional Intern from January 2013 to May 2013, RetireSafe as a Summer Research Intern from June 2012 to August 2012, and U.S. House of Representatives as a Congressional Intern from August 2011 to December 2011.

Overall, Kristen Extrom has demonstrated solid experience in customer success management, sales, and internships in various industries, showcasing their adaptability and diverse skillset.

Kristen Extrom completed their Bachelor of Arts (B.A.) degree in Government, Business Administration, and Italian from Georgetown University, where they studied from 2010 to 2014. In 2012, they also participated in a study abroad program in Fiesole, Italy at Villa Le Balze, which was affiliated with Georgetown University. Prior to their university education, Kristen attended Lake Zurich Senior High School from 2006 to 2010. In terms of certifications, they obtained several certifications from Sprinklr in March 2021, including Modern Care Practitioner, Modern Research Practitioner, Sprinklr Ads Analyst Pro, Sprinklr Brand Manager Pro, Sprinklr Campaign Manager Pro, Sprinklr Engagement Analyst Pro, Sprinklr Marketing Research Analyst Pro, Sprinklr Modern Care Agent Pro, and Sprinklr Modern Care Supervisor Pro. Additionally, they have received sales training from Costigan Sales Training and Sandler Sales Training, although the institutions and exact dates are not provided.