Sarah Holsinger ️

Sarah Holsinger has extensive work experience in customer success and operations management. Starting in 2003, they served as the Director of Operations for James Madison University, where they planned and managed operations to support student-athletes. Sarah then continued their career at UC Berkeley, where they held the position of Director of Operations.

In 2011, Sarah joined the University of Virginia as the Director of Operations for the Women's Basketball Athletics Program. During their time there, they managed the program and implemented automated procedures to reduce reporting errors. Sarah later advanced to the role of Assistant Athletic Director and then Associate Athletics Director, where they were responsible for operations management, staff training, revenue growth, and budget development.

Sarah transitioned to the tech industry in 2018, joining Teamworks as the Manager of Customer Success. In this role, they led the customer success team and ensured customer satisfaction and account retention. Sarah later became the Director of Customer Success and Onboarding for Collegiate, overseeing a team of nine and developing strategies to retain and grow customer accounts. Additionally, they served as the Director of Customer Success and Implementation for both Teamworks and INFLCR, focusing on integrating and scaling the two products.

In 2021, Sarah joined Brightloom as the Director of Customer Success and Professional Services. In this position, they built customer experience journeys, established meaningful relationships with enterprise clients, and led strategic projects for Brightloom's brands.

Their most recent role, starting in 2022, is as a Customer Success Director at Sprinklr. In this position, Sarah partners with Fortune 500 companies in the Tech, Retail, and FinServ industry to unify their research, social, marketing, and customer service in one platform. Sarah is responsible for program managing and leading the account management ecosystem to deliver value and drive business growth.

Overall, Sarah Holsinger has demonstrated expertise in customer success, operations management, and team leadership, with a focus on driving value and growth for their clients and organizations.

Sarah Holsinger's education history includes earning a Master of Science degree in Sports Administration and Coaching from James Madison University, where they achieved a GPA of 3.8. Sarah also holds a Bachelor of Science degree in Allied Health Science, Nutrition, and Wellness from Bridgewater College, where they graduated Cum Laude with a GPA of 3.4.

Additionally, in 2013, they participated in the Women Leaders In College Sports Institute for Administrative Advancement. Sarah has also obtained several certifications, such as Field Fundamentals, Field Onboarding Enablement, and The Sprinklr Experience, from Sprinklr institution in October 2022.