Thais Rocha Silva

Thais Rocha Silva has a diverse range of work experience in customer success management and social media. Currently, they are employed at Sprinklr as a Senior Customer Success Manager since April 2023. Prior to that, they worked as a Customer Success Manager from February 2022 to April 2023, and as a Managed Services Consultant from January 2021 to February 2022.

Before joining Sprinklr, Thais worked at Apex America from September 2018 to January 2021. During their time there, they held the position of Social Media Supervisor - P&G Brands, where they managed the consumer experience on social media for P&G brands in Brazil and Latin America. Thais'sresponsibilities included monitoring social media pages, delivering monthly engagement interactions, managing team productivity, developing strategies, and preparing qualitative reports.

Thais also worked as a Community Manager at Apex America from May 2016 to September 2018. In this role, they had similar responsibilities for different P&G brands, such as Pampers, Duracell, Oral B, Old Spice, and Wella.

Earlier in their career, Thais worked at BlaBlaCar as a Social Media professional from November 2015 to August 2016. Thais'sduties involved managing member relationships on social media channels and ensuring a positive customer experience on the platform.

Thais gained experience as a Marketing Analyst at GN Resound from March 2015 to August 2015, and as an Administrative Assistant at AFACEESP - Associação dos Funcionários Aposentados e Pensionistas do Banco Nossa Caixa from February 2009 to May 2014.

Thais Rocha Silva completed their Bachelor's degree in Administration with a focus on Marketing from Universidade Nove de Julho between 2008 and 2011.

In terms of additional certifications, Thais obtained several certifications in various fields. In 2022, they completed the "Semana da Estratégia em Customer Success" program at Escola de CS, the "Elaboração de Pitch" program at Fundação Getulio Vargas, and the "Customer Success - O sucesso do cliente como foco" program at Udemy. In 2021, they earned certifications in "Ads Analyst Pro," "Conversational AI Pro," "Brand Manager Pro," "Community Manager Pro," "Modern Care Supervisor Pro," and "Product Analyst Pro" from Sprinklr. In 2019, Thais completed a certification in Photoshop from Pixel Escola de Fotografia. Additionally, they obtained certifications in "Estratégias de Marketing Digital e E-commerce" from Senac São Paulo in 2015 and "Processo de Comunicação e Comunicação Institucional" from FGV in the same year. In 2014, they completed the "General English - Upper Intermediate" program at Greenwich English College.