Nikilesh Premkumar

Nikilesh Premkumar serves as the Director of Technical Account Management and Customer Support at Locus, where responsibilities include scaling the global support organization and establishing strategic partnerships to enhance customer experience. Prior experience includes roles such as Senior Manager and Manager of Customer Support at RFPIO Inc., focusing on global support strategy and team expansion. At Freshworks, significant contributions were made in scaling the customer onboarding team and restructuring support processes, along with previous roles as an Enterprise Technical Account Manager and Senior Product Specialist. Early career experience includes positions at Maersk Drilling and NTT Data Corporation, with a strong foundation in ITIL and technical support. Nikilesh holds a Bachelor's degree in Computer Science from the University of Madras.