Jenifer Alzate Penagos

Jenifer Alzate Penagos is a Desktop Support Engineer at SproutLoud Media Networks since September 2022, providing on-site and remote technical support for software and hardware. Prior experience includes roles as a Streaming Live Support Operator at Genius Sports, focusing on maintaining global live streaming services and troubleshooting issues, and as a Customer Support Operator for NCAA, enhancing service through user interaction and developer collaboration. Earlier positions include a Customer Service Representative at OneLink, offering technical support for sport-tracking devices, and at Emergia Contact Center, specializing in customer service for Spanish speakers. Jenifer holds multiple certifications, including IT Support Specialist from Google, and has pursued education in computer programming and English proficiency.