Nikhil Sharma

Customer Success Manager at Squadcast

Nikhil Sharma has a diverse range of work experience. Nikhil is currently working as a Customer Success Manager at Squadcast since February 2023. Prior to this, from January 2022 to February 2023, they worked as a Strategic Account Manager at Collabera Digital.

Before joining Collabera Digital, Nikhil worked as a Product Management Intern at Housally labs from January 2021 to June 2021. In this role, they maintained project plans, conducted customer research, and facilitated a focus group to gather feedback.

Nikhil also has experience in business development. From March 2020 to July 2020, Nikhil was a Senior Business Development Associate at BYJU'S (Think & Learn Pvt. Ltd.), where they identified potential business deals and made data-driven decisions based on customer feedback. Prior to this, they worked as a Business Development Associate from March 2019 to February 2020.

Nikhil's earliest work experience was at Kirloskar Brothers Limited, where they worked as a Product Development and Growth professional from June 2017 to January 2019. In this role, they served as a central point of contact for key clients, ensured high client satisfaction, and implemented continuous improvement practices in product design and engineering.

Overall, Nikhil Sharma has a strong background in customer success, account management, product management, and business development.

Nikhil Sharma has a Master of Business Administration (MBA) degree with a specialization in Marketing from the Symbiosis Institute of Management Studies. Prior to that, they completed a Bachelor's Degree in Mechanical Engineering from the Vishwakarma Institute of Information Technology.

In addition to their formal education, Nikhil has obtained several certifications. Nikhil received the Hootsuite Platform Certification from Hootsuite in March 2021. In June 2019, they obtained the Certificate Examination for Business Correspondents from the Indian Institute of Banking and Finance. Most recently, in September 2022, they became a Certified Scrum Product Owner (CSPO) through the Scrum Alliance.

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Timeline

  • Customer Success Manager

    February, 2023 - present