Lauren Oliver

Lauren Oliver has a diverse work experience spanning over a decade. Lauren'smost recent role is as Head of Customer Experience at SquareTrade, starting in September 2022. Prior to that, they worked as a Customer Care Manager at mycar from August 2021 to September 2022. Lauren also held the position of Network Service Manager at Domestic and General Insurance - Australia and New Zealand from October 2020 to August 2021, and before that, they served as a Customer Solutions Team Leader from August 2019 to October 2020 at the same company. Additionally, they worked as a Customer Service Team Leader at Close the Loop Australia in 2019. From 2015 to 2019, they held the roles of CX & Store Support Coordinator and Programme Coordinator - Warranties and Services at The Good Guys. Prior to that, they worked as a Service Escalations Coordinator at SMS eTechnologies from 2013 to 2014. In 2012, they worked as a Customer Service and Sales Representative at Smart Group. Lauren also has experience in administration at Oliver Ramsay and Associates in 2011. Lauren'scareer began as a Crew Member at McDonald's Corporation from 2008 to 2010.

Lauren Oliver completed their high school education at Bacchus Marsh Grammar from 2005 to 2010. Lauren then pursued a degree in Insurance at ANZIIF in 2015, specializing in Tier 2 Compliance - General Advice.