Tiffany D.

Director Of Customer Experience at St. Louis Public Library

Tiffany D.'s work experience begins in 2012 at the St. Louis Public Library. Tiffany started as a Regional Youth Librarian, where they supervised 2 full-time employees, 2 part-time employees, and teen volunteers. In this role, they also conducted interviews and made recommendations for hiring, managed schedules and calendars, and maintained outreach programs. Tiffany then transitioned to the position of Branch Manager, where they supervised 4 full-time employees, 3 part-time employees, and adult volunteers. In this role, they focused on staff development, created and managed schedules, and conducted evaluations. Tiffany later became the Director of Neighborhood Services, a role they held until August 2021. Finally, they assumed the position of Director of Customer Experience at the St. Louis Public Library in August 2021. Additionally, in 2016, they served as an Emerging Leader for the American Library Association.

Tiffany D. began their education at Humboldt State University in 1999, where they pursued a Bachelor of Arts degree in History and Women's Studies. Tiffany completed their undergraduate studies in 2004. In 2006, Tiffany continued their education at Cal State East Bay University, where they earned a Master of Arts degree in History in 2008. Following this, from 2009 to 2011, they attended San Jose State University, graduating with a Master of Library & Information Science (MLIS) degree. Their focus during their MLIS program was on Children and Youth Library Services and Public Services.

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Timeline

  • Director Of Customer Experience

    August, 2021 - present

  • Director Of Neighborhood Services

    May, 2016

  • Branch Manager

    August, 2013

  • Regional Youth Librarian

    February, 2012