Michael Hyde

Michael Hyde has worked in the customer service and sales industry since 2019. In 2021, they began working at Stake as a Member Support Manager, where they documented and tracked all Resident Member inquiries and managed to keep Customer Resolution time down to 48 hours. Michael also advocated for Customer Resolutions as needed. Additionally, they served as a Customer Success Manager, advising regional and property managers for success with Stake, facilitating a smooth onboarding process, meeting regularly with regional managers, and providing support and education.

Before joining Stake, Michael worked at Bottomline Technologies from 2019 to 2021. During this time, they served as a Team Lead - Vendor Enablement, leading by example with performance and quality while applying Paymode-X sales methodology. Michael also assisted with onboarding and training of new team members, and coached and mentored a team of representatives. Additionally, they served as a Vendor Enablement Associate, counseling and advising prospects of the benefits of the Paymode-X service, making 90-100 calls daily to warm business prospects, and negotiating enrollments and resolving customer issues.

Michael Hyde attended Keene State College from 2012 to 2013, studying Business Administration and Management, General. Michael then went on to pursue a Bachelor of Business Administration - BBA at Southern New Hampshire University from 2013 to 2018, focusing on Business.