Christina Burden

Christina Burden is an experienced operations leader with a strong background in contact center management and performance analysis. Currently serving as the Director of Contact Center Operations Support at The Standard since August 2023, Christina previously held the role of Operations Manager II at Amazon from February 2021 to March 2023, where oversight of organizational structure and service delivery was prioritized. Christina's extensive tenure at Liberty Mutual Insurance included multiple managerial positions from April 2011 to February 2021, focusing on performance improvement, business operations, and accounts receivable management. Earlier experience at Nationwide involved strategic planning and operations management for Fortune 100 insurance services, ensuring profitable growth and effective team leadership.