Jodi Hoover currently serves as AVP of Policy Administration Transformation and Operations at The Standard since May 2022. Previously, Jodi held the position of 2VP in Policyholder Services at the same company. From November 2020 to May 2022, Jodi was the Worksite Head of Customer Acquisition and Experience at MassMutual, where a strategic vision was developed for both producer and customer experiences, resulting in a 30% increase in renewal activity and doubled enrollment results through focused account management strategies. Between August 2013 and February 2020, Jodi served as Vice President at Lincoln Financial Group, leading Distribution Operations and influencing change management initiatives. Additionally, Jodi held various roles at Trustmark, including Director of Account Management & Customer Implementation, where strong account management teams were built and significant sales growth was achieved. Jodi holds a Bachelor of Science degree in Criminal Justice from Illinois State University.
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