Carolyn Sims

Carolyn Sims has over 17 years of experience in technical support and customer services roles. Most recently, they are the Head of Technical Support at StarTree, where they are responsible for building a global Technical Support team and providing Customer Success Management. Prior to that, they worked at MongoDB as a Manager, Technical Services, leading a highly technical team of engineers. Carolyn also has experience as a Customer Support Team Lead at Redis Labs and as the Director of Technical Support at Dtex Systems and ONStor. Carolyn has a background in software-defined network services from their time as the Director of Customer Support at Embrane, Inc., which was later acquired by Cisco. Carolyn has also held positions at HyTrust, FastScale Technology, and Bluesea Training Solutions, where they provided technical training and consulting services. Carolyn has a strong focus on customer success, technical support management, and building technical teams.

Carolyn Sims has a Bachelor of Science degree in Computer Science and Mathematics from the New Mexico Institute of Mining and Technology. In addition to their degree, they have obtained several certifications. These include the Redis Labs RU202 Certificate from Redis University, obtained in July 2019, the Redis Labs RU201 Certificate from Redis University, obtained in February 2019, and the Redis Labs RU101 Certificate from Redis University, obtained in February 2019. Carolyn also holds a VMware Certified Professional (VCP) certification from 2009 to 2015, but there is no information available regarding the institution or specific month and year of obtaining this certification.