StatLab
Amber Collins is an experienced professional with a strong background in customer operations and service management. Currently serving as a Customer Operations Manager and previously as a Customer Service Manager at StatLab since October 2017, Collins has developed expertise in enhancing customer experiences. Prior to StatLab, Collins held roles as a Management Assistant at Enterprise Rent-A-Car from February 2014 to October 2017, a Customer Service Representative at AT&T from September 2013 to February 2014, and a Server at Chili's from March 2011 to July 2013. Collins earned a Bachelor's degree in Psychology from Midwestern State University between 2010 and 2013.
StatLab
StatLab is a leading specialty supplier exclusively focused on providing histology, cytology and immunohistochemistry consumable supplies to more than 3,000 anatomic pathology laboratories throughout the United States. Our foundation is rooted in customer service excellence and we recognize that product cost is but one aspect of the total value stream. Being able to offer consistent, reliable, and error-free service minimizes the total cost of doing business with StatLab and requires prioritization of service excellence throughout the organization. Continuous improvement efforts have resulted in a 98.1% same day fill rate, a 99.8% order accuracy rate, and an average “on-hold” wait time of less than 10 seconds when calling our customer service department. These are just some of the reasons we are the fastest growing histology consumable provider in the industry. Our purpose reflects the role we think we play: To enable our customers to provide cost-effective patient care. We take pride in the fact that we help our customers help patients by providing them with (1) high-quality products (consistent, reliable, and predictable), (2) delivered on time and (3) at a fair price. 1+2+3 = “cost-effective”.