Software Application Support Engineer

At STATSports, you’ll work with current champions, and help to mould future champions. As part of our team, you will play a part in some of the greatest sporting moments in history. And you’ll have fun doing it! 

Everything we do helps elite teams and individual athletes of all abilities reach their fullest potential. By doing so, we combine the technology and sports industry creating a fast-paced environment that you’ll want to be a part of.   

We’re still a small business so being the world leaders in GPS player tracking and analysis means that you are part of something big and everyday you’ll see how the work you’re doing can make a real impact.  

Something our team and our clients have in common is that we are always striving for the best. Come and be a part of our innovative team full of opportunity because we believe the best is yet to come.  

Join the team.

About the role 

We are looking for Application Support Engineers to join our team, where you will be responsible for supporting our customers within the Elite Sporting world.  The successful candidate will be trained to offer first level technical application support for our Elite suite of software products and be responsible for working with our Account Managers in offering our world leading premier sports clubs and customers an effortless support experience with an emphasis on first contact resolution. 

You will work as part of the Support team, within a Continuous Improvement (CI) environment by contributing and participating in weekly Root Cause Problem Solving (RCPS) sessions and resolving software issues and fixes. 

What you’ll do 

• You'll be a key part of our Support and wider product team, maintaining both full stack and mobile applications using object oriented technologies.
• Deal with a variety of software application and hardware queries from customers from inception through to resolution. Assisting customers with technical and software application queries and be the technical point of contact for our customers.
• Become a user expert on how our products work, gaining an understanding of the strengths and weaknesses; and championing customer issues in order to ensure they have a positive experience.
• Assist with the preparation and issue of software updates to customers, including all documentation.
• Help develop the Customer Support team by continually improving processes.
• Continually develop and attain knowledge on our product suite through resolving software issues and fix software bugs.

About you 

You’ll need to have 

• Solid experience working within an IT application support or development environment, at a junior/mid level.
• Familiar in C# or other (OOO languages)and Angular programming languages and in the use of MYSQL and SQL database languages
• Proven application of analysis and critical thinking skills within a technical environment (e.g. engineering, IT, design or software development).
• Able to demonstrate a minimum of 1 year working in a fast paced support environment
• Excellent understanding of defect and incident management processes within the software Development Lifecycle.
• Ability to demonstrate experience of delivering a high level of customer service.
• Ability to demonstrate a high level of problem solving capabilities and approach.
• Strong Collaborator, Solutions Oriented, Team Focused.
• Maintain attention to detail while clearly documenting customer challenges and how they were overcome.
• A keen learner with desire to seek out knowledge and drive business capabilities
• Willing to take ownership of customer issues and see them through to resolution

It’d be great if you have 

• Proven experience in adoption of ITIL framework for incident management

STATSports is an equal opportunity employer. If you feel you would be a great addition to the team and are excited by the prospect of forging an impactful career with us, we would love to hear from you. We would particularly welcome applications from women and underrepresented groups.

No-one wins unless everyone wins!

We believe that diverse teams have the greatest impact, so we really care about creating a diverse and inclusive environment. At STATSports, no one wins, unless everyone wins so we’re focused on creating a team where everyone feels they belong. We welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us. If you do, you'll be joining an environment where everyone has an equal opportunity to share their opinion, showcase their skills, develop their career and be part of a caring and inclusive team.

Why STATSports?

We’re still a small business that happen to be the world leader in our field, that means you can be a part of something big.

Working at STATSports, you’ll have a real impact and see directly how the day-to-day work you do makes a difference in sport at the elite level.

You’ll collaborate with a world class team and be given the freedom to innovate, create and deliver at the highest level.

As part of the team, you’ll get all the important stuff as well as

A hybrid working model
31 days annual leave
Our “YAYA Day.” An additional day-off on your birthday
Pension Scheme
Life Cover
Critical Illness Cover
Income Protection
Wellness Wednesdays
Player of the month reward
Health and wellbeing Initiative
Diversity and Inclusion Initiative
Leisure clothing partnership