Leonard Della-Moretta

Leonard Della-Moretta is currently the Chief Operating Officer at StepEx, a position they have held since March of 2022. Prior to their current role, Leonard was a Managing Consultant at Gobeyond Partners from November 2014 to March 2022. During their time at Gobeyond, Leonard worked with clients such as Lloyds Bank, BBC, Citigroup, Willis Towers Watson, Barclays, and The UN’s International Fund For Agricultural Development.

In 2019, Leonard was the recipient of the Innovation of the Year Award for a project that utilized human-centered design to improve an outsourced public service’s colleague and claimant CX. Additionally, they led a multidisciplinary team to redesign the operating model of the brands and marketing department (made up of ~1000 people) of a leading European bank.

Other notable achievements during their time at Gobeyond include redesigning a credit card customer journey (“I want to spend again”) for one of the largest banks in Mexico which resulted in a 28% increase in Net Promoter Score and reduced customer attrition by 45,000 per annum. Leonard was also shortlisted for a Management Consulting Association Award.

In addition to their work at Gobeyond, Leonard has also redesigned the operating model of a European broadcaster, identifying ~$50 million in savings; led an intervention for a pensions administrator to reduce backlogs claims (resulting in 50% reduction via a 14% increase in productivity); diagnosed, designed and implemented and improved small and medium enterprise end-to-end account opening process for a leading UK bank (resulting in 20% increase in productivity, increased right first time, reduced the end-to-end processing time from 40 to 20 days); and designed the internal induction journey for senior managers joining a large, multi-line retail group. The six-month programme consists of 24 modules delivered to prepare the new joiners to succeed in the business. Over 90% of delegates rated the experience as very good.

Leonard Della-Moretta has a Master's degree from the Sloan Fellows program at London Business School, a Master of Science from Parsons School of Design, and a Masters of Business Administration from Cranfield School of Management. Leonard also has an Intermediate Level Education Common Core from the U.S. Army Command and General Staff College and a Combined Logistics Captains Career Course from the Army Logistics University. Additionally, they have a Bachelor of Arts in Political Science from The University of Kansas and a Certificate in Program for Japanese Industry and Management from Kobe University.

Leonard Della-Moretta reports to Daniel George, Founder & CEO.