Karina Thorn

Karina Thorn is an experienced Support Analyst at Stephen Gould since October 2021, with a robust background in technical support and software analysis. Previously, Karina served as a Senior Software Analyst at Epicor Software from May 2007 to January 2017, where responsibilities included identifying root causes of complex issues and handling escalated cases efficiently. Karina's earlier role as a Tech Support Representative at Epicor involved guiding database administrators through technical processes and assisting with server implementations. Additionally, Karina worked at Sutherland Global Services, managing escalated customer calls and supervising front line agents. Karina holds a Microsoft SQL Certification and a Bachelor's degree in Electrical, Electronics and Communications Engineering from Universidad Autónoma de Nuevo León.