Christina Johansen

Christina Johansen has a diverse work experience spanning various roles and industries. Currently, they serve as the Head of Global Concierge Operations in the Healthcare & Life Sciences division at Sterling since July 2021. Prior to that, Johansen worked at Genesis Technologies Inc. for seven years. Christina held the position of Director of Customer Relations from October 2017 to July 2021, where they led the Customer Service and Client Relations Department, ensuring exceptional customer service and satisfaction for over 600 customers. As the Manager of Customer Relations from October 2014 to October 2017, they implemented service level standards, introduced quality control reviews, and trained representatives for proactive account management. Before joining Genesis Technologies Inc., Johansen worked at Xerox for ten years. As the External Relations Manager from March 2013 to October 2014, they managed client satisfaction for 128 accounts and successfully renegotiated contracts. During their tenure as a Senior Account Executive from October 2008 to March 2013, they built strong client relationships and earned multiple awards for outstanding performance. Johansen began their career at Xerox as a Telecom Analyst from May 2003 to October 2008, where they administered and provided support for phone systems and developed operating policies. Prior to Xerox, they worked as a Loan Counselor, tracking delinquent loan accounts and assisting customers with resolving their accounts.

Christina Johansen has attended Some College, however, no specific information regarding degree name or field of study is available.