Steward Bank was launched in July 2013 following Econet Wireless Zimbabwe’s acquisition of TN Bank, a subsidiary of TN Holdings Limited (now known as Lifestyle Holdings). Following our launch, the Bank has since positioned itself as a mass-bank in Zimbabwe, focused on providing banking solutions through the use of technology. Steward Bank is the first bank in the country to have convergence with telecommunications and together with its technology focus we are set to change the way Zimbabweans view banking.

Our strategic goal is to become the bank of the future, whilst visibly maintaining a viable bank in the present. Our objective in the next few months is to deliver simplified mass retail banking products to every Zimbabwean. 

The world is shifting its focus from traditional forms of banking with mobile banking now becoming the new frontier for product innovation and channel delivery. The mobile phone is the most accessible technology available to the world. Through Mobile Banking, Steward Bank will extend banking services to Zimbabweans previously unable to open bank accounts or participate in the formal economy. As a bank, we will seek to support the financial inclusion agenda and target Zimbabweans anywhere, particularly within the informal sector and the most remote parts in the rural areas and improve the banking and payment ecosystem.

Our aim is not to create just another bank, it is to create a new banking habit and behavior!

Banking

Steward Bank

Courage Mashavave

Menard Muchaka Ca (Z)

Acca Samson Madaura Ca Rpa (Z)

Tapera Mushoriwa

Richard Mawarire

David Mapangela

Vimbai Chinyadza

Raphael Mapfumo

Tendai Chavarika

Desmond Takawira

Alex Mapako

Karen Karuru

Ruka Nyoka

Cleopas Kadzimu

Vusumuzi Khoza

The Customer Experience and Relationship Management team at Steward Bank is responsible for ensuring exceptional customer service and fostering strong relationships with clients. This team focuses on understanding and addressing customer needs, managing merchant relations, and enhancing customer interactions through various touchpoints. By leveraging customer feedback and insights, they aim to continually improve the overall customer experience and support the bank’s mission of delivering simplified mass retail banking solutions to every Zimbabwean.

Customer Experience and Relationship Management

Finance Team

Information Technology

Customer Experience and Relationship Management

About

Team members

Other teams at Steward Bank

Finance Team

Information Technology