Bruna Souza

Bruna Souza's work experience includes roles at Stilingue, Elife, and IMPRENSA Editorial.

At Stilingue, they worked as a Customer Delivery Insights consultant, providing consultancy on social listening and SAC 2.0, data collection configuration for social media, report creation, market trend studies, crisis analysis, and webinar presentations.

At Elife, Bruna started as an Account Manager, managing SAC 2.0/CRM for Natura's digital channels, leading the Social CRM team, handling customer service, coordinating Chatbot flows on Facebook, crisis management, data analysis, FAQ development, and supervision of customer deliveries. Bruna later became a Senior Search Analyst, responsible for social media monitoring, report creation, content insights, result analysis, crisis monitoring, and client support for Rede Globo.

Earlier in their career, Bruna worked at IMPRENSA Editorial as a Special Projects Analyst, where they were involved in event planning, organization, and promotion, journalist invitation proposals, press release writing, and traveling across Brazil for client meetings and promotions.

Overall, Bruna Souza has gained expertise in customer delivery insights, social listening, SAC 2.0/CRM management, crisis management, data analysis, report creation, market trend analysis, and event planning throughout their work experience.

Bruna Souza completed their undergraduate degree in Communication Social with a specialization in Public Relations at Universidade Metodista de São Paulo from 2009 to 2012. Bruna later pursued a post-graduate degree in Communication Advisory and Social Media at Universidade Anhembi Morumbi, which they completed between 2014 and 2016.